Our address:

1550 Hendersonville Rd. Suite 214

Asheville, NC 28803

***There is an elevator in the middle of the building. (to the right of Vapor World’s door)***

Studio Policy & Procedures

Our studio strives to serve as many clients as possible while protecting the high quality level of service, as well as preserving a good quality of life for our talented staff. Please understand that we are only human and do not have magic wands to transform your clothing….every stitch is done one-by-one, literally with our own hands, and according to our expertise. We need to have structure and processes in place in order to do our best work, on-time, and to help you look and feel amazing in your clothes!

We ask for your respect and patience, as we will do the same for our clients.

Please read reviews, look at FAQs , and check out pricing info on our website before scheduling your fitting.

 BRIDAL RUSH FEES:  We ask for a minimum of 8 weeks before your wedding to do your bridal alterations.  If you are less than 8 weeks from your wedding day, please call the studio to determine if we can help you.  If we can fit you in, you may be required to pay a RUSH fee, and you will have to fit into the available fitting times.  

 OTHER RUSH FEES:  We ask for a minimum of 2 weeks to do your clothing alterations.  If you need your work faster than this, you may be required to pay a RUSH fee.  We keep a close eye on our workload and know how much room we have at any given time.  Rush fees are scaled by the number of sewing hours required, as well as the tightness of the turnaround...a minimum of $25, up to $250. 

 SCHEDULING:  We schedule all your fittings up front in order to manage the work through the shop and not overbook.  This helps us meet our deadlines. You are welcome to change these dates by calling our studio, but you must schedule an appointment for AFTER the original one.  Additionally, please remember that we stay VERY full from March through October, and you may have few options if you wait too long.  Please expect a total of 2 fittings for general alterations, spaced out either 2 or 4 weeks between fittings, and 3 fittings for bridal work. We keep our turn-around updated weekly, so check our Instagram page for the updated turn-around times and/or call the studio. We also update our voicemail with this info weekly.

 BRIDAL FITTING FEES:  We ask for a flat fitting fee for ALL BRIDAL CLIENTS when booking your first fitting.  This one-time, non-refundable fee covers our expertise and time spent at all of your fittings, and it secures your place on our calendar.  If needed, you can reschedule your fitting, but if you cancel outright or no-show, you will not get this fee back.  This is intended to reduce no-shows, which take up space that another bride could have, and reduces the number of clients we can work with.  Bridal Fitting Fees are $125. 

 OTHER FITTING FEES:  At this time, we do not charge a fitting fee for non-bridal alterations fittings. 

CONSULTATION FEE:  If you want an estimate before determining if we are a good fit for your bridal alterations, or if you want a custom piece of clothing made, we will schedule a 45-minute meeting to discuss your needs, make a list, and to estimate a cost for your work.  (This time is NOT long enough to do a real fitting, and is intended for information only. You will either receive a quote for your work during this meeting, or if it is a custom piece, you will receive an estimate by email after the fitting.  We will discuss the entire process in person.  We charge a $75 consultation fee which  covers the time meeting with you, our extensive knowledge, sharing of resources, and the time spent outside the consult researching materials and putting together your quote. 

DEPOSITS:  You will receive a quote for your alterations work at your first fitting.  We ask for a 50% deposit upfront, with the balance due when the work is done at your pick-up fitting. 

TRY-ON POLICY:  We ask ALL clients to try on their clothing BEFORE leaving the studio with them.  We are committed to our clients being satisfied with the work (as well as ourselves).  The only way we can ensure this is by having our clients put the clothes on and check them.  If you insist on NOT trying on your clothing, we will give you 72 hours to try them on at home and then call us if they need a tweak.  We will bring you back in when we have an open fitting time.  Please know that it is in YOUR best interest to try on your clothes before you take them home.  After 72 hours, we reserve the right to charge you for the additional work.

NO RETURNS:  We work until our clients look and feel good in their clothes.  So, when you pay your balance and take your clothing, you are acknowledging that you are satisfied with the work.  If you decide later that you need additional work done, it may be subject to additional costs.  We are not perfect, but we are problem solvers, and we work until the job is complete.  Because it happens so rarely that clients return unhappy, we will handle each situation as it arises.  

 TIPS:  We do not expect to be tipped for our work, but if you feel like our staff has gone above and beyond, and you'd like to give them a little boost of appreciation, you are welcome to leave a cash tip which will be shared amongst our staff.

 STEAMING/PREPPING SERVICES:  If you choose to have our studio steam your gown for your wedding, you will pay for this service upfront and leave your gown in our studio after your last fitting, so that we can steam/prep it right before your event.  If you choose to take your garments and bring them back later for steaming, it usually means that you wore it for a photoshoot or around your house as a try-on.  And, this usually means it comes back with stains, pet hair, or dust/dirt on them hem…..sometimes even damaged.  We can handle cleaning/prepping your dress in this condition, but it takes more time and may mean that we need to increase your steam/prepping costs.  This will be handled on a case-by-case basis. 

 UNUSUAL SITUATIONS:  Please call the studio if you have a need such as a RUSH job, you live out of town, or you have an especially complex or out-of-the-box request.  This will save time for all of us and ensure we figure out quickly if we are a good fit for your needs.  Studio phone:  828-785-3167

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COVID PROCEDURES (updated 1/1/24)

We recognize that the majority of our clients are in a unique time of life…with many having weddings within weeks of their fittings with us. It is necessary to be extra cautious bc getting covid could thoroughly disrupt their wedding days, and that would be unthinkable! Not to mention that if our staff is sick, the sewing work will be delayed. Please use extra caution and think about how YOU would want others to protect YOUR wedding day and YOUR health?

We are continuing the following policies to ensure safety of our staff and clients.

  1. Due to the small space in our fitting room, we are asking clients to limit guests to only 2 people besides the person being fit.

  2. Mask wearing will be at the discretion of the client. Because fittings require us to be VERY close to each other for extended amounts of time, if you walk in with a mask on, your fitter will put her mask on. If you are comfortable being mask-less, then your fitter is free to choose not to put hers on either. We are no longer requiring everyone in the fitting room to wear a mask, but please know this policy could change at any time.

  3. Please reschedule if you are feeling ill in ANY WAY.